SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of iPhone Case Mania (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://iphonecasemania.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
unfortunately now I dont have my iPhone but its beautiful
I received the parcel. I order a second time from the store. Kind worthy. The only fingerprints remain strongly on the black case.
Fast shipping. The cover came up perfectly
Excellent quality, cool back wall-as if without a cover phone hold
Everything is nothing, only two small scratches on the glass, the first photo!!!
This is the best packing cases from store with aliexpress!!! The seller is handsome! Damage in such a package is impossible! Thick foam box, and in each case foam liner. The case coincides with the phone model. Quality at altitude. Now i will order only in this store. The walls of the cover are rubber, dense-should not stretch. Back gloss, like glass. I love him! Thank you very much!
Cool cover. Sits well.
The cover is excellent!
Delivery to m. about 20 days. The number was not tracked, packed well, came without damage. These cases with fragile glass, remove without breaking the glass will not work. If it falls, the glass will survive. It can burst in jeans.
Delivery month, all whole
The cover came in three weeks. Track tracked. On the phone sat perfectly. Looks cool. Everyone is happy. Thanks to the store.
Merchandise worthy command
Duge schvidka delivery, and nadically packed! Everything is super, i'm pre-satisfied!
The picture of the item fine tuned in comparison with the real one, but still I like it